The plastic in our Ocean Fabric comes from 30% ocean and 70% land.

Ocean plastic waste has usually been deteriorating in the water for years, possibly decades. This weakens its structural integrity, so we must add other stronger but still recycled plastic to the fibres to reinforce it in order to have the highest quality product possible.

Discover our ocean plastic project and join us in making a difference.

We design our bags so that you can be caught out in the rain and not worry about your gear inside. However, in torrential rain, we advise that you seek cover as water can still make its way into your pack via the seams. It’s unlikely, but possible.

We currently produce our backpacks in China. Read why.

We work with an ethical and trusted atelier in ShenZhen, a few regions away from where we collect the plastic and make the fabric.

We produce our backpacks in China for the following three reasons:

1. The Yangtze River, China, is one of the most polluted rivers in the world. This is where we collect our plastic. Manufacturing close to where we collect the plastic reduces drastically our carbon footprint, contributing to fewer long haul trips and therefore fewer CO2 emissions. We offset the remaining CO2 emissions and ship to our warehouse, France, by boat.

2. In doing so, we are able to support local communities-in-need by creating jobs for fishermen who have previously lost their revenue due to regulatory fishing bans in the area. 

3. Fewer customs and taxes linked to import and export of bulk quantities reduces the overall retail price of our products.

Discover our factory.

We ship all products from our factory in China to our warehouse in France by boat, allowing us to drastically reduce our carbon emissions compared to air travel. 

We choose the most sustainable shipping option available, offsetting the remaining emissions via good quality offsets.

Yes, all our products are guaranteed for life against defects in materials and workmanship. This does not include improper use or abuse of the product.

If you’re unsure or would like to know more about our guarantee, get in touch here or via the chat widget on the left.

All product restocks are constantly subject to change.

However, we routinely let you know via email and social media when your favourite items will be back in stock.

Sign up to be notified here, or at the bottom of any page on our website.

If you’d like to leave a review of a recent purchase you can do so here. 

To say thank you, all published reviews will receive a 25% discount code that can be used on your next purchase.

You can access order tracking information via your customer account. You will also receive an email update at each step of the shipment process.

You can cancel and/or change your order at any moment prior to it being shipped. After this time it will not be possible to modify your order. Connect to your Account > Orders > Edit/Contact…

But don’t worry, once your order is received, you have 60 days to return items for an exchange or full refund.

No problem. Contact us before your order is shipped and we’ll add the extra item(s). If the order has already been shipped, then you will have to place a new order.

Any questions you can contact us here or via the chat widget on the right.

In the unlikely scenario that you haven't received your purchase within the indicated delivery timeframe, or that your product arrives damaged, please notify us as soon as possible and no later than 14 days from the delivery date mentioned on your tracking.

You can do so via our contact page, or by using the chat widget on the right.

If you are missing an item from your order, please contact us immediately with the following details so that we can fix this for you promptly and efficiently:

- The order number

- The item's name that you did not get

Our Customer Support team will get this resolved for you as soon as we receive the above information.

ALL CLAIMS FOR MISSING ITEMS IN ORDERS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

In the unlikely scenario that you have received the incorrect item, please contact us immediately with the following details so that we can rectify this for you promptly and efficiently:

- The order number

- The item's name that you did not get

- The name of the item you received instead (written on the hangtag)

- A clear snapshot of the item you received, including the hangtag and the interior label.

Our Customer Support team will get this resolved for you as soon as we receive the above information!

You may be required to return the wrong item to us using our returns process. See our returns page for more information.

We accept Apple Pay, Google Pay, PayPal, Bitcoin and all major credit cards.

You will be charged in the currency of the bank account you pay with. If this is not EUR, then your bank will determine the currency exchange rate. All prices are shown in EUR, USD, or GBP depending on the option selected.

Yes. Check out more info on our Klarna page here.

Unfortunately, we cannot apply discounts to orders that have already been placed.

If it is not too late, you can cancel your current order and place a new one. However once your order has been processed this will no longer be possible. If this is the case, you will have to place a new order to be able to redeem your discount.

Some banks in countries where Collect Paris is not registered may charge an additional processing fee of 1-3% (depending on the bank).

Whilst this is rare, with most banks allowing transactions without additional charges, not all do; this may happen if you are paying in a currency that is not EUR.

Unfortunately, we are unable to remove these international bank charges. If you are unsure whether this applies to you, or would like any more information on the matter, then please contact your bank.

We ship (almost) worldwide.

We currently DO NOT ship to the following:

Afghanistan

Belarus

Burundi

Cambodia

Cayman Islands

Central African Republic

Cuba

Crimea Region (Russia or Ukrainian zip codes between 95000 and 98690)

Democratic Republic of Congo

Guadeloupe

Iran

Iraq

Kosovo

Lebanon

Libya

Mali

Martinique

Myanmar

Nicaragua

North Korea

Northern Marianas Islands

Oaxaca Region of Mexico

Pakistan

Réunion

Russian Federation

Somalia

South Sudan

Sudan

Gauteng Province of South Africa

Syria

St. Barthélemy

St. Martin

St. Pierre and Miquelon

Venezuela

Yemen

Zimbabwe

Standard shipping to all EU countries and the UK is free.

Worldwide shipping (outside of the EU and UK), is a flat rate of 10€.

See our Shipping Policy for all shipping options and prices.

All orders are processed on the same business day that they’re placed between the hours of 9am and 5pm GMT+2 (French time). If your order is placed after 5pm GMT+2 it will be processed the following business day.

Shipping time will depend on the shipping option you choose at checkout. See our Shipping Policy for more information.

Tracking information is occasionally wrong, and shipments are recorded as delivered before they arrive - damn! Your parcel will most likely be delivered within a few days, but in the interim, it's a good idea to check with your neighbours and/or the post office for further information.

If you have not received your purchase within a couple of days after the indicated delivery date, please email our Customer Care team with your order number and tracking information within 14 days after the previous tracking update so that we can assist you further.

All orders are currently shipped from our warehouse situated in XXXX, France.

For all shipping information, please see our Shipping Policy.

Yes, we offer -shipping options-.

Pricing and all shipping options are available on our Shipping Policy page.

You can track your package via your account, or directly with the shipping courrier using the tracking number provided. You will also receive email updates at every stage of delivery.

You may return any item for an exchange or a full refund within 60 days from the receipt of the original order.

Collect will accept back items that are in new condition, unused, unaltered and free of any damage by the customer.

To make a return, please see our Refund Policy.

Yes, you can download a prepaid return slip directly from your account. / Yes, please see our Returns Policy to make a return.

CHECK TO SEE WHICH OPTION WITH 3PL

All returns are processed the same day they are received. The time it takes for the funds to reach your account will depend on your bank, but this is usually between 2-5 business days.

Unfortunately no, gift cards are not refundable.

But no sweat, you have 5 years to use your balance.

You can purchase an e-gift card from our website's gift card page. E-gift cards ordered online are not physically sent; instead, you will immediately get a confirmation email including your Gift Card number.

All gift cards purchased from our website are valid for 5 years counting from the date of purchase.

No, the amount you spend will be removed from your Gift Card balance. Any remaining amount can then be used on another order you place with us.

Yes, the gift card's entire available balance will be subtracted from your order total, and any leftover amount can be paid using your other preferred means of payment.

No. The discount amount cannot be deducted from the purchase of a gift card. If your order includes products other than the gift card, the discount will be applied to these items but not to the gift card's price.

Orders purchased in part with a gift card and part with another payment method will always be reimbursed to the gift card(s) first. Any outstanding balance will be refunded to the original payment method and will appear in your account within 3-5 working days.

No, you cannot use one gift card to purchase another.

Yes! Fill out the order form with your information (name and email address) and forward the e-gift card confirmation email to them.

Please remind them to KEEP THE GIFT CARD CODE SAFE in case they need to return something, since the refund will be applied to the gift card balance.

Unfortunately no, gift cards are not refundable.

But no sweat, you have 5 years to use your balance.

Any discount codes applied to an order will be applied to all the items. As a result, when a refund is processed, you will be refunded the discounted price.

As an online store, our pricing will fluctuate based on demand, stock levels, and sales. This means that our products’ prices may vary after you've purchased them.

After an order has been placed, we are unable to modify prices or provide a refund or credit for the difference in price.

Unfortunately, we are also unable to apply a discount code or gift card to a previously placed order.

You can view our environmental footprint here.

You can read all about our ocean plastic project here.

Find out how we innovate here.

Add loyalty program info.

Collect is a 100% digital brand, so we don't currently have any stores. All our products are available on our eShop.

Sign up to our mailing list to be kept up to date on pop-ups, here, or at the bottom of any page on our website.