Shipping & returns | Product
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Shipping.
Free shipping on all EU & UK orders.
The shipping fee for worldwide orders is between €10-€15 (USD $12-$17), which will be shown at the checkout. Orders are shipped from our warehouse in France and dispatched within 24 hours on business days (not including French public holidays).
Returns.
We offer a 60-day return policy, which means you have 60 days after receiving your order to request a return.
To start a return, visit our automated returns portal, or you can contact us at returns@collectparis.com.
Exchanges.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that gift cards are not refunded.
Have any questions? We are happy to help!
Email us at: hello@collectparis.com
Or use the chat widget in the bottom right.
